All Customers	Overseas Customers	Warranties
Site Licences	Order Forms	Delivery Information

All Customers

Placing an order

We are able to take orders by phone, fax, email or post or online using a secure payment method. There is a £3 delivery charge for all orders below £10. Official orders are welcome, however a minimum invoice/Pro Forma value of £20 applies. All orders less than the minimum invoice value will attract a £10 administration charge. Please ensure that you quote your full address including post code and telephone number. Please allow up to 28 days for delivery. Prices are subject to change without notice, E & OE.

Credit / Debit / Switch Cards

We are able to accept payment by: Visa, Mastercard, Eurocard, Delta or Maestro.
There is NO surcharge for orders placed by credit card. Please also see the New Customers section.

When ordering, please quote:

• Card number.
• Expiry date.
• For Switch cards, the issue number, or the ‘valid from’ date.
• The CV2 or CVC number (usually found on the back of the card).
• Whether your card is a credit or debit card.

New Customers
For new customers wishing to pay by credit or debit card, for security purposes we adopt an identity/address validation procedure (this may take a few days). If this is unsuccessful then we may still process the order if payment is made by bank transfer or cheque drawn in pounds sterling drawn on a UK bank account. Please note that we normally only ship to the registered card holder’s address.

Cheque

Cheques should be made payable to CJE Micro’s except where the goods are sold by 4D (Items marked with ^§ ) where cheques should be made payable to 4D.
For new customers who pay by cheque, we may wait until your cheque clears before shipping the goods to you.

PayPal

We are able to accept payment by PayPal for existing customers only. If you wish to pay by Paypal please contact us first to check availability of the items you want and to gain authorization. UK customers please add 70p or 3% (whichever is greater) to the value of the order, non-UK customers please add 80p or 4% (whichever is greater) to cover PayPal administration costs. Please remember orders below £10 attract a £3 delivery charge which should be added before the PayPal surcharge.

Email orders
sales@cjemicros.co.uk

If you are ordering by email, we only store your credit card number on our database if you specifically ask us to do so. If we have stored it then, for subsequent orders, please quote:

1. The last four digits of the card number so we can be sure we’ve got the right card number.
   
2. The expiry date (because this changes).
   
3. For Switch, the issue number (this also changes).
4. CV2 or CVC Number (Usually found on the back of the card)

VAT

If you are overseas and VAT registered, please quote your VAT number with each order. Our VAT registration number is GB 322 1884 75.

4D is not VAT registered.

Delivery

Goods worth more than £200 are usually sent by carrier (delivered weekdays only) - please quote a delivery address where someone can sign for the goods at any time of day. Free Delivery is on orders of £10 or over and to the UK mainland only. For Highlands and Islands and other destinations please inquire. Courier delivery is included for most UK addresses please see the map below for more information. If an item is returned to us undelivered, then a charge may be made to ship the item to you a second time.

Receiving a Parcel/Package (Damage in Transit)

If you have to sign for an item when it is delivered, please cross out any text like 'in good condition' and write 'unexamined' or if any damage is noticeable please note it appropriately e.g. Box damaged contents unexamined.
Any Missing or damaged items must be reported in writing within 3 days, otherwise insurance is invalidated.

Zone A    Zone B    Zone C    Zone D Isle of Wight etc.

Contact Details

Email

• sales@cjemicros.co.uk
  

Phone

• +44 (0) 1903 523222
  

Fax

• +44 (0) 1903 523679

Post

CJE Micro’s
78 Brighton Road,
Worthing,
West Sussex,
BN11 2EN

The Shop

We are open at the above address at the following times:

• Monday to Saturday
  9am - 5.30pm
  

Overseas Customers

Carriage and insurance

All prices include VAT and UK carriage for orders of £10 or over, so if delivery is to be outside of the UK please enquire about the costs. Orders under £10 will be charged a minimumof £3 delivery. If you pay by credit card we will charge the exact amount after postage has been calculated. Alternatively, you can write, fax or email your order and ask us to give you a quotation that includes carriage and insurance.

VAT

Residents in EC countries or BFPO outside the UK pay VAT at UK rate of 17.5%, VAT registered customers outside the UK but within the EC are exempt. Residents in Non-EC countries are not liable to pay VAT.

Books

Books are not liable to VAT, so there is nothing to deduct from the UK price. Also, they tend to be heavy:

• European customers - please add 15% to the listed price
• customers beyond Europe - please add 25% to the listed price

Payment for overseas orders

We can accept Credit/Switch cards, Eurocheques, Sterling cheques drawn on a UK bank or direct credit to our Bank Account. Please also see the New Customers section.

Warranties

New Items

All NEW items come with a manufacturer’s warranty of one year unless otherwise stated.

Second Hand Items

Second Hand Previously cherished items have a three month return-to-base warranty, certain second hand items can have there warranties upgraded to twelve months, 10% for Computers and Monitors and 20% on Laser printers.

Extended Warranties

On products with manufacturer’s warranty of greater than one year, the responsibility for the warranty after the first year is with the manufacturers. Many manufacturers will deal direct with users to obtain warranty support past the first year. If the goods have to be returned via CJE Micro’s any carriage charge due are the responsibility of the customer. CJE Micro’s may make a handling charge for forwarding such items.

Returns

If an item is faulty and needs to be returned to us, please contact us first to obtain a RMA (returns) number. You will need to tell us the:

• Product name and model number
• Manufacturer
• Serial number
• Date of purchase
• Description of fault
• Frequency of fault
• Any other relevant information (eg. other hardware installed, other software running)

Faulty items:

Items with significant faults returned promptly after purchase will be replaced or refunded at the customers request. Other faulty items within warranty will be repaired or replaced at our discretion.

Returns:

We are not normally able to accept returns of non faulty goods, we may at our discretion be willing to offer a credit or refund. In both cases a handling fee we normally be charged.

Site Licences

Most software products come with a single user licence. Occasionally a second user or site licence may be included in the price. Some publishers offer Multi-User licences, typically sold in 5 user units. This may include the original disc and manuals or may be an additional product which must be purchased separately to the original single user pack. Alternatively, publishers may offer site licences to cover eg. primary, secondary, single class or commercial sites.

When purchasing site/multi-user licences, please contact us with the title, name, type and full address of purchasing/end user establishment and the number of users required and we will confirm pricing.

Order Forms

The links below are copies of our order form so you can download it, fill it in and just print it out. It is provided in various formats all zipped to ease download.

• Draw.zip (20KB)
  
• PDF.zip (14KB)
• Impression.zip (9KB)
• OvationPro.zip (11KB)
• Post Script.zip (43KB)